FREQUENTLY ASKED QUESTIONS

Which essential oils do you use for your different scents?

We use the following premium natural essential oil blends for our scents:

  • Cedar Citrus: orange, cedarwood
  • Citrus Vanilla: orange, vanilla
  • Eucalyptus Mint: peppermint, eucalyptus
  • Tropical Lavender: lavender, orange, ylang ylang
Where can I manage my Subscriptions?

Here is the link to make any changes to your subscription (or to pause or cancel it):  https://stoneandspeartallow.recurpay.com/account/login

Also, when you log in, please give a couple of minutes for the magic link email to be sent to you and be sure to check your spam folder if the email isn’t sent to your inbox and verify the email you are inputting is the one you made the subscription with.

I have an issue with my order or have general questions, where can I go?

All support requests should be emailed to support@stoneandspeartallow.com for the fastest response. Please include an Order Number if you have questions or concerns about a specific order. For all urgent matters please write Urgent in the email subject line.

Do you offer a refund if I don't like the products that I've ordered?

Of course. We're sure you're going to love our products! But if you aren't completely satisfied with anything, let us know and we'll refund your payment. To request a refund, please email us at support@stoneandspeartallow.com.

Do tallow soaps clog sink or shower drains?

No, the tallow is turned into soap during the saponification process and is no longer an oily substance. Tallow soaps act just like any other soap and do not clog drains at all.

Do tallow soaps clean as well as regular soaps?

You'll be happy to know that tallow soaps clean even better than regular soaps. Everyone is amazed at how well tallow soaps clean their skin (and dishes), and how gentle tallow soaps are on our skin since they don't contain any harsh chemicals.